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EOS USA Celebrates the Grand Opening of its Newest Customer Care Facility

EOS USA, a leading provider of customer care and accounts receivables management services, held a Grand Opening celebration of their newest regional facility located in Somerset, Kentucky on Monday, October 19, 2015. This new, 20,000-square-foot, state-of -the-art facility will serve as the company’s flagship location for its first party outsourcing business and will enhance the existing operations which are headquartered in Norwell, MA.

Jay Hinckley the EOS USA Site Director in Kentucky, Governor Steve Beshear of the
Commonwealth of Kentucky, Karla Teasley the Vice President of Customer Service at American Water, Paul Leary the President and CEO of EOS USA, Susan Lancho the External and Government Affairs Manager of American Water and Congressman Hal Rogers of the Commonwealth of Kentucky are onsite at EOS USA’s newest customer care facility in Somerset, KY.

The Grand Opening event included a series of speakers including Governor Steve Beshear and Congressman Hal Rogers, both representing the State of Kentucky. In addition, President and CEO of EOS USA, Paul Leary, said a few words about the importance of this new location in the growth and success of the company. Following the presentations, the speakers held a commemorative ribbon-cutting ceremony to signify the opening of this new facility that will introduce more than 200 new jobs to the marketplace. The event was attended by EOS USA clients, executives and staff as well as local dignitaries, business executives and members of the construction team.

With nearly 1,000 employees in eleven offices in the United States and an affiliated company in Canada, EOS USA operates two divisions which serve clients throughout the US EOS Healthcare provides revenue cycle management services to hospitals and physicians and EOS Services provides customer care and accounts receivables solutions to various markets including utilities, communications, higher education and government. Much like its other regional offices, this newest location is outfitted with the latest technology and systems, enabling EOS USA to offer its clients the utmost in professional and secure customer care and receivables management services.

EOS USA Kentucky Office Grand Opening Image 2 (2)

President and CEO of EOS USA Paul Leary addresses attendees at the Grand Opening of their
newest customer care facility in Somerset, Kentucky. Additional speakers included (from left to
right) Somerset Mayor Eddie Girdler, Somerset Executive Judge Steve Kelley, Congressman
Hal Rogers from the Commonwealth of Kentucky, Executive Director Martin Shearer of the
Somerset Pulaski County Development Foundation and Governor Steve Beshear of the
Commonwealth of Kentucky.

“It has been an absolute pleasure to work with the state and local organizations over the past year to select, renovate and staff this new customer care center,” said Paul Leary, President and CEO of EOS USA. “This facility will be a key component in the continued success of our company which has been providing customer care services for nearly 25 years.”

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